Archive for Março, 2020

Delivering information and eliminating bottlenecks with CDC’s COVID-19 assessment bot

Written by admin_wp_f1. Posted in Parceiros

In a crisis like the COVID-19 pandemic, it’s not only important to deliver medical care but to also provide information to help people make decisions and prevent health systems from being overwhelmed.

Microsoft is helping with this challenge by offering its Healthcare Bot service powered by Microsoft Azure to organizations on the frontlines of the COVID-19 response to help screen patients for potential infection and care.

For example, the U.S. Centers for Disease Control and Prevention (CDC) just released a COVID-19 assessment bot that can quickly assess the symptoms and risk factors for people worried about infection, provide information and suggest a next course of action such as contacting a medical provider or, for those who do not need in-person medical care, managing the illness safely at home.

The bot, which utilizes Microsoft’s Healthcare Bot service, will initially be available on the CDC website.

Public health organizations, hospitals and others on the frontlines of the COVID-19 response need to be able to respond to inquiries, provide the public with up-to-date outbreak information, track exposure, quickly triage new cases and guide next steps.  Many have expressed great concern about the overwhelming demand COVID-19 is creating on resources such as urgent, emergency and nursing care.

In particular, the need to screen patients with any number of cold or flu-like symptoms — to determine who has high enough risk factors to need access to limited medical resources and which people may more safely care for themselves at home — is a bottleneck that threatens to overwhelm health systems coping with the crisis.

Microsoft’s Healthcare Bot service is one solution that uses artificial intelligence (AI) to help the CDC and other frontline organizations respond to these inquiries, freeing up doctors, nurses, administrators and other healthcare professionals to provide critical care to those who need it.

The Healthcare Bot service is a scalable Azure-based public cloud service that allows organizations to quickly build and deploy an AI-powered bot for websites or applications that can offer patients or the general public personalized access to health-related information through a natural conversation experience. It can be easily customized to suit an organization’s own scenarios and protocols.

To assist customers in the rapid deployment of their COVID-19 bots, Microsoft is making available a set of COVID-19 response templates that customers can use and modify:

  • COVID-19 risk assessment based on CDC guidelines
  • COVID-19 clinical triage based on CDC protocols
  • COVID-19 up-to-date answers to frequently asked questions
  • COVID-19 worldwide metrics
COVID-19 assessment bot screenshots
Screenshots from the U.S. Centers for Disease Control and Prevention COVID-19 assessment bot.

Providence, one of the largest health systems in the U.S. headquartered near Seattle and serving seven Western states, had previously used Microsoft’s Healthcare Bot service running on Azure to create a healthcare chatbot named Grace that could help answer patient’s questions online. Using CDC guidelines and its own clinical protocols, Providence was able to build a similar Coronavirus Assessment Tool in just three days to help people in the communities it serves know whether they should seek medical attention for their respiratory symptoms.

The tool, which launched in early March, can bring a prospective patient directly into a telehealth session with a clinician to get immediate care.  It also aims to prevent healthy people or those with mild symptoms from showing up at clinics and emergency departments, which helps to limit community infection and save hospital beds and equipment for those who need it.

Other providers who are now using Microsoft’s Healthcare Bot service to respond to COVID-19 inquiries include:

Virginia Mason Health System, based in Seattle and serving the Pacific Northwest region, has created a patient assessment Healthcare Bot to help its patients understand whether care is needed. The instance is live and has thousands of daily users.

Novant Health, a healthcare provider in four states in the Southeast with one of the largest medical groups in the country, has created a Healthcare bot for COVID-19 information that went live on its website within a few days, with thousands of daily users since its launch.

Across all users, customized instances of Microsoft’s Healthcare Bot service are now fielding more than 1 million messages per day from members of the public who are concerned about COVID-19 infections — a number we expect to escalate quickly to meet growing needs. We hope the answers it can provide will curb anxiety that the “worried well” may experience without clear guidance and save lives by speeding the path to care for those who need it most.

The post Delivering information and eliminating bottlenecks with CDC’s COVID-19 assessment bot appeared first on The Official Microsoft Blog.

Women as allies for women: Understanding intersectionality

Written by admin_wp_f1. Posted in Parceiros

One of my earliest learnings was that my experiences as a woman were not identical to other women’s experiences, although they were similar. As with any dimension of identity, the way women experience the world depends on much larger context. As a white girl growing up in Victoria, British Columbia, there were multiple layers to my experiences. Although my brothers and I had what was necessary, we did not have much socioeconomic privilege. What I learned as I watched the world around me is that as a benefit of my race, it was easier for me to cover my socioeconomic status than it was for my friends who were not white.

The United Nations marked March 8 as International Women’s Day by declaring that “fundamental freedoms require the active participation, equality and development of women everywhere.” This declaration is inclusive of all women with intersectionality in mind.

Understanding intersectionality in the workplace

It starts with something as simple as the way we think about all the dimensions of our identity, including things like race, ethnicity, disability, religion, age and sexual orientation. Even class, education, geography and personal history can alter how we experience womanhood. When Kimberlé Crenshaw coined the term intersectionality 30 years ago, she explained it as how these overlapping identities and conditions impact the way we experience life’s challenges and opportunities, the privileges we have, the biases we face.

So simply focusing on a single dimension of identity, without that context, is not always helpful. When we consider women as a single category, as a monolith, it can be misleading at best, dangerous at worst. Doing so overlooks the variations of circumstances and perspectives within the group and obscures real lived experiences as outliers or exceptions. “Women’s workplace issues” is a vague term without enough specificity to drive action. Women of color, women with disabilities, transgender women, women who are the first of their family to work corporate or professional jobs, women who are caregivers — all women deal with additional social, cultural, regional or community demands that may not exist for others. Although all women navigate varying degrees of conscious and unconscious gender biases, intersections of identity can place compounded pressure on a woman to downplay other aspects of her life to conform — a behavior called covering, as explored by Kenji Yoshino — leading to even greater workplace stress.

To increase hiring, retention, representation and the development of women in the workplace, companies must be intentional and accountable for being aware of the diversity within the diversity. Conventional strategies to increase the representation of women in a workplace have mostly benefited those who do not also experience intersectional challenges. By getting curious and exploring the lived experiences of women through the lens of intersectionality, we become more precise about the root cause and about finding ways to generate systemic solutions for all.

Setting the stage for allyship

 Understanding all this can be a powerful catalyst for change, not just for organizations as a whole but also for individuals. At Microsoft we are refining how we think about allyship. Part of that exploration is the recognition that as Microsoft employees each of us has some dimension of privilege. This isn’t meant to minimize or negate the very real ways that communities experience significant, systematic historical bias or oppression. But rather it is meant to shine a light on our opportunity to show up for each other. For example, as a community of women we have an opportunity to be more thoughtful about the experiences of our peers who face greater challenges due to their intersectional identity. So although traditionally we might look to men in the workplace to carry the full weight of allyship, women in the workplace also have an opportunity to be thoughtful allies for others in their community.

Such an awareness opens the door for true allyship — an intentional commitment to use your voice, credibility, knowledge, place or power to support others in the way they want to be supported. I am very aware of my opportunity, due to my personal privilege, to show up for other women in a meaningful way. I embrace my obligation to create space for other voices to be heard, not just on International Women’s Day, but all year round.

The post Women as allies for women: Understanding intersectionality appeared first on The Official Microsoft Blog.

Microsoft for Healthcare: Empowering our customers and partners to provide better experiences, insights and care

Written by admin_wp_f1. Posted in Parceiros

At Microsoft, our goal within healthcare is to empower people and organizations to address the complex challenges facing the healthcare industry today. We help do this by co-innovating and collaborating with our customers and partners as a trusted technology provider. Today, we’re excited to share progress on the latest innovations from Microsoft aimed at helping address the most prevalent and persistent health and business challenges:

  • Empower care teams with Microsoft 365: Available in the coming weeks, the new Bookings app in Microsoft Teams will empower care teams to schedule, manage and conduct virtual visits with remote patients via video conference. Also coming soon, clinicians will be able to target Teams messages to recipients based on the shift they are working. Finally, healthcare customers can support their security and compliance requirements with the HIPAA/HITECH assessment in Microsoft Compliance Score.
  • Protect health information with Azure Sphere: Microsoft’s integrated security solution for IoT (Internet of Things) devices and equipment – is now widely available for the development and deployment of secure, connected devices. Azure Sphere helps securely personalize patient experiences with connected devices and solutions. And, to make it easier for healthcare leaders to develop their own IoT strategies, today we’re launching a new IoT Signals report focused on the healthcare industry that provides an industry pulse on the state of IoT adoption and helpful insights for IoT strategies. Learn more about Microsoft’s IoT offerings for healthcare here.
  • Enable personalized virtual care with Microsoft Healthcare Bot: Today, we’re pleased to announce that Microsoft Healthcare Bot, our HITRUST-certified platform for creating virtual health assistants, is enriching its healthcare intelligence with new built-in templates for healthcare-specific use cases, and expanding its integrated medical content options. With the addition of Infermedica, a cutting-edge triage engine based on advanced artificial intelligence (AI) that enables symptom checking in 17 languages Healthcare Bot is empowering providers to offer global access to care.
  • Reimagine healthcare using new data platform innovations: With the 2019 release of Azure API for FHIR, Microsoft became the first cloud provider with a fully managed, enterprise-grade service for health data in the Fast Healthcare Interoperability Resources (FHIR) format. We’re excited to expand those offerings with several new innovations around connecting, converting and transforming data. The first is Power BI FHIR Connector, which makes it simple and easy to bring FHIR data into Power BI for analytics and insights. The second, IoMT (Internet of Medical Things) FHIR Connector, is now available as open source software (OSS) and allows for seamless ingestion, normalization and transformation of Protected Health Information data from health devices into FHIR. Another new open source project, FHIR Converter, provides an easy way to convert healthcare data from legacy formats (i.e., HL7v2) into FHIR. And lastly, FHIR Tools for Anonymization, is now offered via OSS and enables anonymization and pseudonymization of data in the FHIR format. Including capabilities for redaction and date shifting in accordance with the HIPAA privacy rule.

Frictionless exchange of health information in FHIR makes it easier for researchers and clinicians to collaborate, innovate and improve patient care. As we move forward working with our customers and partners and others across the health ecosystem, Microsoft is committed to enabling and improving interoperability and required standards to make it easier for patients to manage their healthcare and control their information. At the same time, trust, privacy and compliance are a top priority – making sure Protected Health Information (PHI) remains under control and custodianship of healthcare providers and their patients.

We’ve seen a growing number of healthcare organizations not only deploy new technologies, but also begin to develop their own digital capabilities and solutions that use data and AI to transform and innovate healthcare and life sciences in profoundly positive ways. Over the past year, together with our customers and partners, we’ve announced new strategic partnerships aimed at empowering this transformation.

For example, to enable caregivers to focus more on patients by dramatically reducing the burden of documenting doctor-patient visits, Nuance has released Nuance Dragon Ambient eXperience (DAX). This ambient clinical intelligence technologies (ACI) is enriched by AI and cloud capabilities from Microsoft, including the ambient intelligence technology, EmpowerMD, which is coming to market as part of Nuance’s DAX solution. The solution aims to transform the exam room by deploying ACI to capture, with patient consent, interactions between clinicians and patients so that clinical documentation writes itself.

Among health systems, Providence St. Joseph Health is using Microsoft’s cloud, AI, productivity and collaboration technologies to deploy next-generation healthcare solutions while empowering their employees. NHS Calderdale is enabling patients and their providers to hold appointments virtually via Microsoft Teams for routine and follow-up visits, which helps lower costs while maintaining the quality of care. The U.S. Veterans Affairs Department is embracing mixed reality by working with technology providers Medivis, Microsoft and Verizon to roll out its first 5G-enabled hospital. And specifically for health consumers, Walgreens Boots Alliance will harness the power of our cloud, AI and productivity technologies to empower care teams and deliver new retail solutions to make healthcare delivery more personal, affordable and accessible.

Major payor, pharmaceutical and health technology platform companies are also transforming healthcare in collaboration with us. Humana will develop predictive solutions for personalized and secure patient support, and by using Azure, Azure AI and Microsoft 365, they’ll also equip home healthcare workers with real-time access to information and voice technology to better understand key factors that influence patient health. In pharmaceuticals, Novartis will bring Microsoft AI capabilities together with its deep expertise in life sciences to address specific challenges that make the process of discovering, developing and delivering new medicines so costly and time-consuming.

We’re pleased to showcase how together with our customers and partners, we’re working to bring healthcare solutions to life and positively impact the health ecosystem.

To keep up to date with the latest announcements visit the Microsoft Health News Room.

About the authors:
As Corporate Vice President of Health Technology and Alliances, Dr. Greg Moore leads the dedicated research and development collaborations with our strategic partners, to deliver next-generation technologies and experiences for healthcare.

Vice President and Chief Medical Officer Dr. David Rhew recently joined Microsoft’s Worldwide Commercial Business Healthcare leadership team and provides executive-level support, engaging in business opportunities with our customers and partners.

As Corporate Vice President of Healthcare, Peter Lee leads the Microsoft organization that works on technologies for better and more efficient healthcare, with a special focus on AI and cloud computing.

The post Microsoft for Healthcare: Empowering our customers and partners to provide better experiences, insights and care appeared first on The Official Microsoft Blog.

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